You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired. Write a letter to the company. In your letter, *  introduce yourself *  explain the situation *  say what action you would like the company to take

Dear Sir or Madam, I am writing to inform you that my newly purchased cell

phone

is broken, and I request an urgent repair of my

phone

. I am a customer who buy a brand-new iPhone14 in the Kerrisdale store

this

Tuesday, and I

also

included an Apple Care package in my purchase.

In addition

, I am a return customer for

this

product because I consumed the same iPhone two weeks ago. After a few days, my new cell

phone

was not able to answer the call, and it was not able to turn on the silent function.

In addition

, the power of the

phone

was quickly out of power, and I perceive that these three situations are not normal. I would like to request an immediately detailed check over

this

phone

and replace some unusable minor parts so as to become a standard operating cell

phone

.

Otherwise

, I could accept to exchange another new identical smartphone if your mechanician could not solve my problems. I look forward to hearing your response and hope you can offer excellent customer service. Yours Faithfully Claire Chen