You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired. Write a letter to the company. In your letter, * introduce yourself * explain the situation * say what action you would like the company to take

Dear Ramesh, I am one of your customers who has recently purchased a Samsung Galaxy phone from Sector 17 store, Chandigarh. I am writing

this

letter to let you know that in just 15 days of purchase, the mobile display got affected and it stopped working altogether.

Last

week, I lodged a complaint with customer care and

also

had a conversation with one of your company representatives about getting it repaired but no action has been taken by them so far.

Therefore

, I request you to please look into the matter once and get my mobile phone repaired. Since the product is under warranty of two years, I would like you to take appropriate action in

this

regard. I have attached the purchase invoice with

this

letter for your reference. The payment was made in cash only. Kindly let me know if any

further

information is required from my side. Yours faithfully, Sania