Your department had been given additional work at a company you work for which is creating problems. Write a letter to your manager. In it - Explain what the additional work is. - What problems are you facing due to extra work - Offer a solution to solve

#department #work #company #manager #offer

Dear Mr Amit, I am writing

this

letter to bring to your attention that the new function of updating the scratchpad on the Caps-Lock system to track conversation trails is hindering our process at the call centre.

Firstly

, it has two features that are problematic for the agents handling calls. One, it allows input of only 250 characters prior to saving. Once saved, we need to key in the customer id to access the scratchpad to add more information which is unnecessary.

Also

, the system timing-out features every 30 minutes for security requires agents to type in the

last

call details again which is the other issue. These issues are delaying the processing time and the unit is struggling to meet the staff’s target of 60 calls a day. An instant solution to ease the functioning of the call centre could be to involve the IT department to increase the input characters to 500 and incorporate auto-save before timing out.

This

will ensure that the additional work of updating the conversations is documented for the future and staff will be able to achieve their daily targets. Hope

this

suggestion is viable else kindly suggest an alternative solution. Yours sincerely, Tara

Submitted by singmahesh on Wed Dec 14 2022

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4Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

6 paragraphs

200 words

9.00

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

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Some people believe that the only purpose of films is entertainment. Others say films have educational value. Discuss both views and give your opinion.