You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter: • describe the problem with the jacket • explain what happened when you tried to return it • say what you would like the manager to do

Dear Sir/Madam, I am writing

this

letter regarding the problem with returning a damaged item which I have bought at your shop a couple of days ago.

To begin

with, I did not notice any issues with the

jacket

when I was thinking about whether buy it or not at the store. Unfortunately, when I came home I found out that both pockets had holes inside due to which it is impossible to use them.

Moreover

, the inner part of the

jacket

was covered with some stains which were not noticeable at the store due to its’ light. I was really disappointed with that situation so I decided to return the

jacket

back to the store, but a manager did not want to believe me after which he blamed me

in

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for

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damaging the purchase myself.

Furthermore

, he told me that it is impossible to return it due to the high percentage of

a

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apply

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damage I did. I am totally dissatisfied with your service so I would like to ask you to consider my application for returning a

jacket

along with having a refund. What is more, I hope that you will take all

necessary

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the necessary

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actions to prevent the same situations in the future. I look forward to hearing from you. Yours faithfully, Lina

Qurt

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Quart