You ordered two items through the internet and you received two different items. Write a letter to the manager: Explain about what you ordered. Ask why the two other items were different. Ask about how he would solve this problem.

Dear Sir, I am writing
this
Linking Words
letter regarding the two products that I have purchased from the company’s website. Actually, I have received different items than what I ordered
,
Punctuation problem
;
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it seems to be a mistake . In fact, it is the first time I am dealing with your enterprise. As a matter of fact, I chose two dresses from your store and ordered them from the attached website mentioned on the page. Indeed, one of the clothes is a white silky dress that has red flowers
which
Punctuation problem
, which
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gave
Wrong verb form
gives
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it an attractive appearance.
However
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, the other is a black short outfit that I picked
it
Correct pronoun usage
apply
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up for evening occasions. Actually, I would ask for an explanation from your side about what happened.
Moreover
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, I would request an answer to know if the mistake
has done
Verb problem
was made
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by your employees or by the delivery company.
Additionally
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, I have left a complaint message on the page
but
Punctuation problem
, but
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I received no replies. .
Furthermore
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, I would ask if it is possible to send me again my purchased items
,
Punctuation problem
;
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otherwise
Linking Words
, I request your enterprise to return my money and financial compensation for my
waste
Replace the word
wasted
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time. Faithfully yours, Rustamova Laylo

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task response
Task response: Make your goal clear by adding the order number and saying exactly what you want next (send the correct items or give money back). Use short, simple sentences.
coherence cohesion
Coherence and cohesion: Put each idea in a new paragraph. Start with the reason, then what you received, then what you want, and finish with a closing sentence. Use clear linking words like 'first', 'then', 'also', 'but'.
task strength
You state the problem and what you want (replacement or refund).
tone strength
Polite tone and respectful closing.
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