You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter •Describe the problem with the equipment •Explain how this problem is affecting your work •Say what you want the shop or company to do

Dear Sir or Madam, I am writing to express my disappointment with my laptop that I brought

last

year from your showroom centre. To be precise, I was using

this

laptop for my work and it helped me a lot but now the keyboards are not working and I am unable to type the correct words.

Moreover

, the battery lasted at least 6 hours after charging when I start using it but now the battery is not good and I can use it for only two hours and I need to recharge it every two hours. As per above mention, re-typing and checking every single word when typing make my work progress more hindrance.

In addition

, charging frequently is not convenient for me when I attend meetings or if I don’t have a chance to charge the computer when I used it on-site. As per checking my invoice, it still lefts one year warranty and I would be grateful if your service centre could amend it by replacing it with a new keyboard and battery. I would really appreciate your quick action. I am looking forward to getting your input on

this

issue. Your Faithfully, Sandar