Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it

Dear Sir or Madam, I am writing to inform you that your company has delivered the mistaken merchandise to me.  The order reference number is AB123, and I ordered a pair of the red Jordan Nike shoes via Nike's homepage on the 10th of January.

Additionally

, Jordan's original signature should be shown on the shoes, and the shoe box should be a uniquely designed container, made of plastic materials.  When the product was received by myself, the shoe is in blue.

Moreover

, the

last

number of the order number does not match my original one. Another obvious mistake is the footwear was placed in a regular paper shoe case.  I would ship the wrong shoes back to your company and cordially request you to exchange my originally ordered Jordan sneakers back to me.

Furthermore

, your company should compensate me for the shipping payment to me regarding

this

flaw. I have already mailed the product back to the Nike store, so please proceeding

this

request as soon as possible. Yours faithfully, Claire Chen