You ordered an equipment online. However, when you received, it was damaged. Send a letter to the manager of the company. In your letter, you should tell:giving the details about the equipmentexplain the damagesuggest what you want the manager to do.

Dear Manager I ordered a grey colour Macbook

laptop

through the official Apple website

last

week and it has arrived yesterday.

This

laptop

is for my mother's birthday gift and cost me two thousand dollars.

However

, there was

big

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a big

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hole

on

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in

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package

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the package

a package

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when I received it. After

i

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I

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opened it and checked the

laptop

clearly, I found that the screen has already been damaged and

i

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I

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can not turn it on. There

are

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is

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also

some

scratch

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scratches

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on the back of the

laptop

. I already took some pictures and put them in the attachment. Without a doubt, it was

damanged

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damaged

before

i

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I

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received it.

Hence

, Can I apply

a

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for a

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refund for

this

and I will deliver it back to your company? I will send my bank account information in another email. My mother's birthday is next

friday

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Friday

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so I can not wait for you to change a new one for me. Thank you very much kind regards

kim

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Kim

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