You recently bought a piece of equipment for your kitchen but it did not work. You phone the shop but no action was taken. Write a letter to the shop manager. In your letter - describe the problem with the equipment explain what happened when you phoned the shop say what you would like the manager to do.

Dear Sir/Madam, I am writing
this
letter regarding my recent purchase of 43" Smart TV of LG make from your shop
last
week. I was so overwhelmed when I saw the demo of
this
TV at your store, but mine is not working properly. Allow me to elaborate on my issue here.
Firstly
, I was so eager to about
this
television since
this
model has been launched by LG, which is turn out to be quite the opposite. When I started the device
then
the display was flickering and the sound was quite low even at max level. When I tried to reach out to your customer service
then
they suggested I have to contact the manufacturer for any kind of defects in equipment, which I did not like at all.
However
, the product is only a week old and as per your terms and conditions of after-sales, I am eligible for a replacement or a complete refund. I have attached my invoice and warranty slip
along with
this
letter for your reference. I am politely requesting you to give me a new piece of the same model. I
also
request you to check with the sales executive to treat customers in the right manner. Looking forward to receiving your positive response with actions. Thank you in advance. Yours faithfully, Aryan
Submitted by umerasamdi on

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Topic Vocabulary:
  • equipment malfunction
  • customer service
  • warranty claim
  • attempted resolution
  • unsatisfactory response
  • replacement request
  • repair services
  • refund procedure
  • swift resolution
  • consumer rights
  • loyalty to the shop
  • managerial intervention
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