your manager ask you to write a letter to it departement ask for a reparing help - explain how urgent the problem is -need door-to-door service -suggest the time

Dear Mr Smith, I am Helen Wong in Finance Department and I am writing to report a problem with the air-conditioner in my office. For unknown reasons, the air conditioner stopped working yesterday afternoon. the error code is 304. we tried to fix it on our own but the manager required me to contact you in order to avoid misoperation.
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problem is seriously affecting our productivity. as you know, the city is experiencing extreme heat
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week and a well-functioned air conditioner is a necessity which can prevent us from heat stroke and enable us to work efficiently. I would be grateful if you could come to our office to repair the device at your earliest convenience. the office hour of my department is 9 am to 5 pm and you could arrive anytime during
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period. I look forward to your reply. yours sincerely, helen wong

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Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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