You experienced an incident on public transport that caused you distress. Write a letter to the manager of the public transport company. In your letter ▪ describe the incident ▪ explain how this incident affected you ▪ suggest what could be done about it

Dear Sir/ Madam, I am writing

this

letter in regard to an event that took place in bus transit on 7 February around 2 p.m.

While

I was travelling back home from the station. As I got onto the bus the fair pass was not scanning, which lead me to buy a ticket even though I had a monthly pass. When I tried to talk to the driver about

this

he just brushed me off and asked me to buy a ticket or get off.

Moreover

, the interaction I had with the conductor was not at all appealing. I ended up feeling humiliated. And

furthermore

, I had to pay the extra money which was unnecessary considering I already pay for a monthly pass. For situations like these price for a ride should be cancelled as it is not the fault of the rider . More inspection of the machines should be done to check if they are working or not as it will reduce the issues like

this

happening. I hope that you will work on avoiding

this

problem. Yours Sincerely, Sonam Mehra