You have just bought a new mobile phone from a website on the Internet. When it was delivered, the phone was faulty. Write a letter to the company. In the letter: introduce yourself; explain the situation; state what action you want to be taken.

#phone #website #internet #company #situation #action

Dear Mister or Miss. Writing to you for a favour.My name is Andrew.

Last

week I crashed my phone.I tried to have it repaired,

however

,its conditions were too bad.

Due to

this

,I started to search for a new one.Browsing,I came across your internet store.I am not a big fan of internet shopping,

however

, I gave it a try.Founded a new gadget and I ordered it really easily.

That is

one of the upsides of your website.

However

,when it arrived I suddenly realised that it is faulty.In a nutshell:I came to the post office and started to unpack my purchase.

Firstly

,it seemed okay,

however

,when I tried to turn it on it didn't respond to anything.I tried it over and over,but it was useless.Fortunately,I send it back easily.The main problem is that I had already paid for it.I thought that I will write to your store manager and get my money back.

However

,after 3 days of no answers,I got an answer that they can only make a refund of 70% of the total purchase.I was taken aback.Your manager added that it is a policy of the company.

Hence

apply

this

I have a big question for you. Looking forward to your answer,and of course to my refund Andrew

Submitted by andriykolomiyets12 on Mon Feb 20 2023

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The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

Best regards,
Warm wishes,

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7Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

5 paragraphs

197 words

7.00

Overall Band Score

Coherence and Cohesion: 4.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 5.0

Complete response

Suitable writing tone

Appropriate word count

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You have just bought a new mobile phone from a website on the Internet. When it was delivered, the phone was faulty. Write a letter to the company. In the letter: introduce yourself; explain the situation; state what action you want to be taken.

The Closing

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