You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: ●Describe the problem with the equipment ●Explain what happened when you phoned the shop ●Say what you would like the manager to do

Dear sir, I hope
this
letter finds you! I am writing
this
letter to express my utter disappointment with your customer service. Recently, I bought Instapot from your Toronto store where the shopkeeper did not allow me to check the equipment there and mentioned to me that If I have any issues
then
they would definitely resolve them. When I opened the box, I got to know that handle was missing which is the main part of it; without that, it would be useless. After seeing
this
, I immediately called your customer service and waited for 30mins on phone; after ,that your employee picked up my phone call and told me they would take action after a month as they have some construction work at the office. I would like to bring
this
up to the store manager that as you have multiple stores
then
you can solve my complaint at any other store as for you customer service should be the most important. You should listen to your customers and should provide a prompt solution to their complaints. I am looking forward to hearing from you regarding
this
matter. Thank you, Kanisha
Submitted by Neel Patel on

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The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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