You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: – Facts. You need to be concise but explain what happened. – Polite. No one responds to insults. – Outline what you wish from this. What do you want to happen? – Firmness. You want to be taken seriously.

Dear Sir or Madam, I am writing to express my dissatisfaction with my

last

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experience at your restaurant. Yesterday

i

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I

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was at your place and I ordered pasta and salad, unfortunately, the order took too much time to be prepared and introduced,

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to that, the order has been introduced very cold;

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I asked to meet the manager but he was not available at

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time, so I decided to write

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letter in order to inform you about my complaint and ask for my money back. Honestly, I need to mention that, the staff was decent and the place was clean, but I did not find what I want which is good food and a reasonable price.

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, I used visited

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restaurant many times before and it was one of my favourite places , but after yesterday's issue it goes without saying, I will not visit or recommend it to anyone unless I receive proper feedback. In the end, I appreciate your feedback as I understand that customer satisfaction is one of your main targets at all times. Yours Faithfully,