You have a complaint about the hotel you stayed at while attending a meeting that was booked by the organiser of a company meeting. Write a letter to the organiser of the meeting and include Details about the meeting The problem you face What should be done

Dear Sir or Madam, I am writing to lodge an official complaint regarding the service I have been provided during my stay for a business meeting in the Fairmont Hotel presumably under your management. In relation to the specifics of the conference, the venue was the Conference Hall of the city centre branch of the Hotel, and 5 days prior to the meeting, the 20 employees of the company had been sent invitations to the conference. It was scheduled to be held on the twenty-first of May and

last

for 3 days. The issue was that the meals served to us were not up to our satisfaction.

Firstly

, we placed some orders from the menu, and the waitress assured us that it will be ready within 20 minutes.

However

, we had to wait more than an hour for the food to be served. What made matters worse is that I noticed a human hair in the soap bowl, and it was served alongside a basket of stale bread.

Therefore

, to resolve

this

issue, and given the fact that it was entirely the foul-up of your representatives' negligence, I demand a full refund of the money paid for your hotel and a letter of apology from your

the

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waitress.

Finally

, kindly ensure that your staff adhere to strict hygiene and culinary measures. I implore you to take these concerns seriously

,

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and thank you in anticipation of your swift response. Faithfully, Laila Hefni