There have been several complaints about the reception area where visitors to your company arrive. Your mannager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter - describe the complaints that have been made - say why the reception area is important - suggest how the reception area could be improved

Dear Mr Reinolds I am writing to you concerning the situation about the

reception

area of our company. Unfortunately, we have received more than a few complaints about the conditions of the mentioned section of the office. Our clients introduced those remarks in their reviews which have been posted on the Google profile of our company. I am glad to add, though, that there were no other critical comments except for their impressions of the

reception

area. Let me explain what they criticized. A number of customers have stated that our

reception

seems outdated - the wall paint looks bleak and the sofas feel sunken.

Furthermore

, our clients have been dissatisfied with the coffee vending machine which sells mediocre coffee for a quite premium price. Personally, I consider

this

situation to be important and worth paying attention to.

While

it is namely the

reception

area

that is

responsible for creating first impressions on potential customers, we should try to improve

this

issue in order to impress them in a favourable way. If you ask me, the simplest solution would be to contract a team of interior designers with the task of refurbishing

this

section. What about the paid service of coffee making, I would rather substitute it for a more modern device with free hot drinks. Both of the actions would mean an initial investment but I suppose eventually the incurred expenses could turn into long-term benefits for the company. Please let me know what you think about my suggestions. Kind regards,