You recently ordered a product online. When it arrived, you found that the product was not as shown on the website and it had some defects. You would like to return the product and seek a refund. Describe the details of the product including the date and time of the order and delivery. Mention how it was not similar to the product you ordered and the problems you came across. State how you would like the representative to resolve the issue you have faced.

Dear customer care, I'm writing
this
letter to inform you of my dissatisfaction with the product that I ordered from your website. I would like to describe to you some details about the product. I ordered a green
pot
with five red flowers on Wednesday 14th of April.
First,
I received my order after 5 days
while
, since I checked on your website, it mentioned you will be received in the next two days.
Moreover
, When I opened the parcel, I realized that the
pot
is broken and
instead
of five red flowers, the company delivered 3 blue flowers.
In addition
, the design of the
pot
is very different from the
pot
that I saw on your website. I would like to return the
pot
and I would be appreciated it if you refund all my money after receiving the product I would be thankful if you check in the store for the availability of the
pot
. I look forward to hearing from you soon. Sincerely, Sara Seifi
Submitted by saraseifi2016 on

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