You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: - Facts. You need to be concise but explain what happened. - Polite. No one responds to insults. - Outline what you wish from this. What do you want to happen? - Firmness. You want to be taken seriously.

Dear Mr Smith, I am writing to you as my family and I had a very experience in your prestigious

restaurant

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on Saturday the 18th April. Since it was the birthday of my daughter on that day, I had made a

reservation

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in your

restaurant

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three weeks before. To my surprise, when my family and I reached your

restaurant

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, the waiter at the front door confirmed to us that there was no

reservation

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made. I was shocked as a lady has confirmed to me over the phone that the

reservation

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was well noted for fifteen people and they would make some special arrangements for the birthday of my daughter and they would even offer us the birthday cake. Even though the

reservation

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was not confirmed, the manager at the

restaurant

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tried to set two tables for our family.

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, there was no cake for my daughter as well and imagine the embarrassment I could face. I had to leave my relatives for a

while

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and go to the nearest bakery to get one cake. Hopefully, I could get one. Meanwhile, I told my brother to order the menu

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I will be out hoping that my relatives could get some refreshments and some snacks. To my astonishment, when I came back to the

restaurant

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, not a single plate was on the table.

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, we waited for forty-five minutes until we could get some starters.

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, we hoped that the main course would be served quickly but we were unfortunate, we had to wait almost one more hour to get our food. To our disappointment, the food was cold, the lamb ordered was not properly cooked and the vegetarian food was quite limited since many of the vegetarian menus were not available.

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, I called the manager in charge to express my discontent and he replied to me very rudely I even told him that I will not pay for

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service I was offered. I told him that for the bad service I received, I should be getting a half-price discount. But he kept arguing with me.

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, I have paid the whole bill but I would request that you make an investigation into the incident and the bad moments we had at your

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.

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, I am requesting that you reimburse me the totality of the bill paid or else I will relate the bad services on social media which will ruin the reputation of your

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. I hope that my request is taken into consideration Yours faithfully Mrs Amanda