Your ordered product online. However, when you received it, it was damaged. Send a letter to the manager of the company. Write a letter

Dear Sir, I am writing to inform you that I have recently made a purchase on your online website and it was received with damaged condition. I have raised several
complaint
Change to a plural noun
complaints
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to your customer care service and so far there is no resolution yet, I would like your immediate attention on
this
matter. I
have
Unnecessary verb
apply
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ordered iPhone 14 pro on 5th May 2023, the order reference number is 25481264. The package was delivered on time but it was damaged during the shipping. After opening it, the iPhone was in bad condition, I immediately took
the
Correct article usage
a
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picture of it and initiated the refund process and shipped the mobile back to your company.
Although
,
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apply
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everything has been done from my side, I didn't get the refund back and it's almost 3 months now. I have called
the
Correct article usage
apply
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customer care multiple times and none have given me the proper resolution. I would appreciate your immediate attention on
this
matter and
provide
Wrong verb form
providing
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me with a favourable solution. I look forward to hearing from you. Yours faithfully, David
Submitted by shiva_smvec on

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