The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant. You should write at least 150 words.

The two pie charts display a hospitality service that was experienced by a hundred

Parkway's

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Parkway

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costumers

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customers

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Hotel during 5 years.

Overall

,

it is clear that

there were five categories in the question forms,

as a result

, visitors felt good

as well as

excellent throughout stayed in the hotel. looking into more details, since the initial period of survey in the year 2005 the majority of costumer was

pleasant

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a pleasant

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stay at the hotel.

This

can be seen that almost

two thirds

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two-thirds

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per cent of them showed

satisfy

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satisfaction

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.

Besides

, in the next 5 ,years it dramatically increased for each category of pleasant which were recorded as excellent, good, and satisfactory at 28 %, 39 %, and 17% respectively.

On the other hand

, the unpleasant feeling only took for the least of visitors at 20 per cent in 2005.

In addition

, in the next period in

2010

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,2010

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it became slightly decreased

of

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in

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number where it was recorded at only 16 per cent.