You work at home and have a problem with a piece of equipment that use for your job. Write a letter to the shop or company which supplied the equipment. In your letter •describe th problem with the equipment •explain how this problem is affecting your work •say what you want the shop or company to do.

Dear

sir

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Sir

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or

madam

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Madam

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, I am writing to express my dissatisfaction with the

headphones

that I recently purchased

of

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on

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your internet site. I hope your reply to

this

letter will come soon. Three months ago I bought

headphones

from your store it was something I really needed for my work but now it is working. I really need

this

right now so please take it back a new one or fix it. I work as a teacher and now I teach online,that's why I need

headphones

so that my students can hear me well and understand me when I teach. I have an online seminar with my students next week , but the

headphones

I received are not working right now.

That is

why these

headphones

are so important to me, I am worried that I won't be able to do my seminar will because my

headphones

are not working for me. I read

return

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the return

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policy and

accordingly

, I am allowed to ask for a replacement of the item. I request you to replace the

headphones

I bought with a new one and I hope you can finish

this

work soon. If you continue to ignore my letter and do not replace the

headphones

, I will be forced to take drastic measures against you. Yours faithfully