You work at home and have a problem with a piece of equipment that use for your job. Write a letter to the shop or company which supplied the equipment. In your letter •describe th problem with the equipment •explain how this problem is affecting your work •say what you want the shop or company to do.

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Dear
sir
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Sir
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or
madam
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Madam
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, I am writing to express my dissatisfaction with the
headphones
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that I recently purchased
of
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on
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your internet site. I hope your reply to
this
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letter will come soon. Three months ago I bought
headphones
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from your store it was something I really needed for my work but now it is working. I really need
this
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right now so please take it back a new one or fix it. I work as a teacher and now I teach online,that's why I need
headphones
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so that my students can hear me well and understand me when I teach. I have an online seminar with my students next week , but the
headphones
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I received are not working right now.
That is
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why these
headphones
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are so important to me, I am worried that I won't be able to do my seminar will because my
headphones
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are not working for me. I read
return
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the return
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policy and
accordingly
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, I am allowed to ask for a replacement of the item. I request you to replace the
headphones
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I bought with a new one and I hope you can finish
this
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work soon. If you continue to ignore my letter and do not replace the
headphones
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, I will be forced to take drastic measures against you. Yours faithfully
Submitted by ieltsteaching0 on

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