Dear Sir/Madam,
I am Keisha Thomas and am writing 
this
 letter in regard to the purchase made from your website on 10th May but I am extremely disappointed with the product I have received.
I have ordered an A-line white dress in size medium from Zara and H&M Sandals in size UK 6. The order id is OR12348. I was Linking Words
initially
 elated about the quick delivery but was appalled to see the items in the box.
The items which I have received do not match the ones shown on the website ,Linking Words
Linking Words
moreover
 I got a blue colour dress Add a comma
,moreover
instead
 of a white one and Linking Words
also
 I received  block heels which are broken. I am a regular at your shop and usually recommend it to everyone, but looking at the current situation, I might have to re-think  it.
I request you to provide a replacement for the purchase which I have placed as there's a very special occasion for me in the upcoming week. Please do look into the issue as soon as possible.
I hope to hear from you soon and receive my replacement quickly.
Yours Sincerely,
Keisha ThomasLinking Words