There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter, describe the complaints that have been made say why the reception area is important suggest how the reception area could be improved

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Dear John, I am writing to provide some feasible solutions with regard to the welcome area. Most of these issues are raised by candidates visiting our organisation for interviews.
Firstly
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,
while
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waiting they have no place to seat.
Secondly
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, as they have no access to visit any floors of our
company
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, they have to wait for someone to provide them with
water
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as the
water
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station is on the first floor.
Lastly
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, there are more than 10 complaints against the receptionist being unhelpful and rude. Personally, I believe that reception is the place where strangers could inquire about our
company
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. If the place is not represented properly, it might hamper our
company
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's reputation.
To begin
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with, a few comfortable chairs should be arranged for individuals to sit in.
Furthermore
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, the
company
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could set up a portable
water
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purifier near the waiting area, which provides cold and hot
water
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. And for most of the issues related to the receptionist, a meeting should be arranged to resolve conflicts. I think by making these three major amendments, there can be a substantial decrease in the number of complaints received. Yours sincerely, Anjali Patel
Submitted by anjalipatel2705 on

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Topic Vocabulary:
  • complaints
  • reception area
  • unwelcoming
  • signage
  • aesthetic appeal
  • directional signage
  • ticketing system
  • professionalism
  • feedback system
  • continuous improvement
  • welcoming atmosphere
  • efficient
  • clear signage
  • comfortable seating
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