There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter, describe the complaints that have been made say why the reception area is important suggest how the reception area could be improved

Dear John, I am writing to provide some feasible solutions with regard to the welcome area. Most of these issues are raised by candidates visiting our organisation for interviews.
Firstly
,
while
waiting they have no place to seat.
Secondly
, as they have no access to visit any floors of our
company
, they have to wait for someone to provide them with
water
as the
water
station is on the first floor.
Lastly
, there are more than 10 complaints against the receptionist being unhelpful and rude. Personally, I believe that reception is the place where strangers could inquire about our
company
. If the place is not represented properly, it might hamper our
company
's reputation.
To begin
with, a few comfortable chairs should be arranged for individuals to sit in.
Furthermore
, the
company
could set up a portable
water
purifier near the waiting area, which provides cold and hot
water
. And for most of the issues related to the receptionist, a meeting should be arranged to resolve conflicts. I think by making these three major amendments, there can be a substantial decrease in the number of complaints received. Yours sincerely, Anjali Patel
Submitted by anjalipatel2705 on

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Topic Vocabulary:
  • complaints
  • reception area
  • unwelcoming
  • signage
  • aesthetic appeal
  • directional signage
  • ticketing system
  • professionalism
  • feedback system
  • continuous improvement
  • welcoming atmosphere
  • efficient
  • clear signage
  • comfortable seating
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