There have been several complaints about the receiption area where visitors to your company arrive. Your manager has asked you to suggest how the receiption area could be improved. Write a letter to your manager. In your letter -Describe the complaints that have been made -Say why the reception area is important - Suggest how the receiption area could be improved

Dear Mr. Chen, I am writing with regard to the problems of the reception place of our company. Some customers have recently complained that that area is always packed with delivered goods which looks like mayhem.

In addition

, the receptionist is often away from her position, so no one takes care of guests when they arrive, and no one answers the phone when people call. As you know, the reception area is the face of the company where we create the first impressions for clients. If

this

place does not look professional, clients will hesitate to cooperate with the company in the long run. Perhaps I could make one or two suggestions for improvement.

First,

we should move the delivery stuff to the warehouse next to the office as I saw some spaces there.

Second,

the receptionist must be at her working location all the time, so we should ask her supervisor not to allocate other duties for her. I hope that you can address these concerns as soon as possible. Yours sincerely, Maria Do