You recently bought an expensive electronic product from a store, and found that the product does not work properly. Write a letter to the store manager. In your letter, Complain about the problem Propose action for the store to take Request confirmation that this is agreed

Dear Ms. Smith, As you are a store manager, I am writing regarding the

coffee

machine

which I bought two days ago in your store. I have been a satisfied customer for several years, but the

coffee

maker does not work. Yesterday I tried to cook

coffee

before starting my work, but the hot water leaked out from the

coffee

maker’s pot because there was a small hole in the pot’s glass.

Also

, the

machine

became extremely hot when I switched on the

machine

. It was so dangerous because I almost touched the heated pot. I would like to propose that you come to my home and see what happened to my

coffee

maker. I hope you bring a new same type of

coffee

machine

to replace the broken one with the new one. I am sure that you can appreciate

this

situation and take action. I

also

request that you confirm to me in writing that you understand

this

problem and give me a copy of the confirmation. I hope it would never happen

this

kind of problem again when I bought your appliance next time. Kind Regards, Alice Edward