You had a problem while staying at a hotel and the receptionist was very helpful. Write a letter to the manager of the hotel. In your letter, – describe the problem that you had – explain how the receptionist helped you – suggest ways to prevent the problem from happening again.

Dear Sir or Madam, I am writing

this

letter to complain about a problem I had with my reservation at your hotel Holiday Inn in Niagara Falls, Ontario. When I arrived at the hotel and reached the front desk, I was shocked to know that my room reservation is not in the books. The room I wanted to spend the night in, was facing the well-known Niagara Falls of Canada.

Instead

, I had to stay in a smaller room with a park view.

Although

the receptionist was professional and he understood my problem, and he even offered me a 50% discount bonus to make me feel better, which I accepted,

This

does not compensate me for the error that had happened from your end.

However

, I suggest you make sure that the online booking website is up to date and does not give false data.

Therefore

, customers shall know which suite is reserved and which is not.

In addition

, the booking function on the website should be fixed because, clearly it does not work.

Moreover

, I recommend that you activate the phone reservation option. I looking forward to hearing for a solution has been made as I do spend every year's Spring at your hotel. Yours faithfully, John Walker