You had a problem while staying at a hotel and the receptionist was very helpful. Write a letter to the manager of the hotel. In your letter, – describe the problem that you had – explain how the receptionist helped you – suggest ways to prevent the problem from happening again.

✨ Do you want to improve your IELTS writing?
Dear Sir or Madam, I am writing
this
Linking Words
letter to complain about a problem I had with my reservation at your hotel Holiday Inn in Niagara Falls, Ontario. When I arrived at the hotel and reached the front desk, I was shocked to know that my room reservation is not in the books. The room I wanted to spend the night in, was facing the well-known Niagara Falls of Canada.
Instead
Linking Words
, I had to stay in a smaller room with a park view.
Although
Linking Words
the receptionist was professional and he understood my problem, and he even offered me a 50% discount bonus to make me feel better, which I accepted,
This
Linking Words
does not compensate me for the error that had happened from your end.
However
Linking Words
, I suggest you make sure that the online booking website is up to date and does not give false data.
Therefore
Linking Words
, customers shall know which suite is reserved and which is not.
In addition
Linking Words
, the booking function on the website should be fixed because, clearly it does not work.
Moreover
Linking Words
, I recommend that you activate the phone reservation option. I looking forward to hearing for a solution has been made as I do spend every year's Spring at your hotel. Yours faithfully, John Walker
Submitted by muhammedalkawaz on

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

What to do next:
Look at other essays: