You have recently bought some camping equipment but it was faulty. You phoned the shop but no action has been taken. Write a letter to the shop maneger. In your letter, -Describe the problem with the equipment -Explain what happened when you phoned the shop -Say what you would like the maneger to do

Dear Sir or Madam, I am writing to request a refund for the item that I purchased on your website

last

week,

also

let you know

that

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how disappointing your

costomer

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customer

sevice

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service

was when I phoned a few days ago. I bought a tent for a family camping. As soon as I

recieved

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received

it, I opened it in my garden to make sure that we all

are

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fit in the tent. But unfortunately, I

have

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found a hole inside

of

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the tent. I phoned your customer service department 3 days ago and

spoken

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spoke

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to a lady who is one of the customer service assistants. She

promissed

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promised

me that she would organise a replacement and post it as soon as possible she could. But since

then

, I have not heard from her or your company yet. As we have already planned to

going

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go

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to a camp

this

weekend, I had to go to a local supermarket and purchase one yesterday.

This

is very

dissapointing

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disappointing

and letting my children down.

Although

I have been a royal

costomer

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customer

with

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of

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your shop for almost for 5 years,

this

matter made me feel to cancel my

menbership

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membership

. I would

therfore

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therefore

like to request a full refund for the product and train your staff member regularly to improve your service. If you could start

prosessing

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processing

my request immediately, I would really appreciate it. Thank you very much in advance for your consideration and I look forward to hearing from you soon. Yours faithfully, Sophie Lawson