Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter say what has happened and how you feel ask them to explain why there has been a delay ask them to repair the radio very quickly or to supply you with a new radio

Dear Sir or Madam, I am writing

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letter in regard to a radio that I handed in for repairs at one of your company's outlets. Two weeks ago, I purchased

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radio as a gift for my grandfather at the Kamloops branch and realised that it was faulty when I tested it at my residence. When I returned to the outlet with

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issue, the store personnel identified the problem to be a loose wire and stated that it will be repaired in two business days.

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it has been a week since I handed in the item, when I visited the shop yesterday, I was informed that the device still has not been worked on yet. I am extremely disappointed with the level of service your retail outlet has to offer. Can you please provide me

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reasons for the delays and when is the earliest it will be repaired? I wanted to present

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to my grandfather on his birthday, which is in two days. I request you

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expedite the repair process and hand me the device by tomorrow. Alternatively, if your technicians are not able to make it work, I would like a replacement. Please provide me with a resolution at the earliest. Sincerely, Tom