You should spend about 20 minutes on this task. You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter: say what the participants liked about the hotel explain why they were unhappy about the food suggest what the manager should do to improve the food in future Write at least 150 words.

Dear Sir/ Mam, My name is Georgia Henry, I have been writing to you on behalf of your customer. Actually, I had a meeting in your restaurant on 22 of June around 2 pm, and I have been writing to you to express my opinion on our visit and the services you provided.
Initially
, I would really like to appreciate the hygiene and soundproof infrastructure of your place. I had done a meeting with my colleagues, we found it quite peaceful and a private space to discuss important matters.
However
, we were disappointed with the poor quality of the cuisine you served us.
Firstly
, we had to wait a really long to receive our order, it approximately took more than an hour.
That is
hard to accept from
such
a reputed place, nextly, the dishes were not cooked properly, we felt it might be burnt, cause of the rush you had at that moment. I really suggest you look after the amenities, you provide to your customer. Since sometimes we have important clients, I would re-inform in future prior to our visit.
Submitted by lavisharma622 on

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The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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Topic Vocabulary:
  • all-day meeting
  • local hotel
  • feedback
  • participants
  • conference facilities
  • cleanliness
  • staff attitude
  • food served for lunch
  • unhappy
  • taste
  • quality
  • variety
  • temperature
  • presentation
  • constructive suggestions
  • hire a new chef
  • review the menu
  • fresher ingredients
  • proper food preparation
  • serving techniques
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