The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers.

The former bar chart illustrates the percentage of services being on time of a bus business, both reality and aim and the latter presents information about how many complaints are made by commuters.

It is clear that

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from 1999 to 2002, the proportion of targets was higher than actual,

while

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the opposite was true in 2003.

Besides

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, there was an upward tendency in the total of complaints from passengers throughout the years. As can be seen, in 1999, the actual punctuality of the company was 85%, compared to 86% of the target. A year after that, the aim remained the same but the portion of actual decreased significantly to 82%. During the period between 2001 and 2002, the company lowered their target to 85%, and the actual result climbed again to 84%.

By contrast

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, in 2003, the figure for reality was higher at 85%, surpassing the goal given. Regarding the complaints, the sum of those stood at 70% at

first,

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yet it increased to 100% over the following year.

Moreover

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, it still kept rising and reached a peak of 120% in 2003 after fluctuation.