Write a letter informing the e-commerce online store customer desk about a damaged product you received

✨ Do you want to improve your IELTS writing?
Dear Sir/Madam, I am writing
this
Linking Words
essay to inform you that
last
Linking Words
week, I bought an Apple
phone
Use synonyms
14 pro max from your website. But the
phone
Use synonyms
screen has been damaged and the charger is not working. I want to return
this
Linking Words
item and get my full refund or a new device. Because
this
Linking Words
phone
Use synonyms
is useless for me. if you want that I can send the
phone
Use synonyms
or charge it back to your company, but I
also
Linking Words
want to deliver a charge with my refund money or a new
phone
Use synonyms
or charger. I am sending my information with
this
Linking Words
letter where you need to send me a full refund or a new
phone
Use synonyms
and charger. 9876566689 is my contact number. if you have any questions or concerns. Please contact me on
this
Linking Words
number. I hope you will not disconnect me. waiting for your response. Yours sincerely, Veena Rani.
Submitted by 2025veena on

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

What to do next:
Look at other essays: