Write a letter informing the e-commerce online store customer desk about a damaged product you received
Dear Sir/Madam,
I am writing
this
essay to inform you that last
week, I bought an Apple phone
14 pro max from your website. But the phone
screen has been damaged and the charger is not working. I want to return this
item and get my full refund or a new device. Because this
phone
is useless for me. if you want that I can send the phone
or charge it back to your company, but I also
want to deliver a charge with my refund money or a new phone
or charger.
I am sending my information with this
letter where you need to send me a full refund or a new phone
and charger. 9876566689 is my contact number. if you have any questions or concerns. Please contact me on this
number.
I hope you will not disconnect me. waiting for your response.
Yours sincerely,
Veena Rani.Submitted by 2025veena on
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The Greeting
Depending on the style and aim of the letter, you will need to adapt your greeting.
Always start an informal letter in the ways:
- Dear + name
- Hi / Hello + name
‘Dear...’ is more appropriate, so stick with this.
For a formal letter there are two options for the greeting:
- Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
- Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.