Write a letter informing the e-commerce online store customer desk about a damaged product you received

Dear Sir/Madam, I am writing
this
essay to inform you that
last
week, I bought an Apple
phone
14 pro max from your website. But the
phone
screen has been damaged and the charger is not working. I want to return
this
item and get my full refund or a new device. Because
this
phone
is useless for me. if you want that I can send the
phone
or charge it back to your company, but I
also
want to deliver a charge with my refund money or a new
phone
or charger. I am sending my information with
this
letter where you need to send me a full refund or a new
phone
and charger. 9876566689 is my contact number. if you have any questions or concerns. Please contact me on
this
number. I hope you will not disconnect me. waiting for your response. Yours sincerely, Veena Rani.
Submitted by 2025veena on

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

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