There is a problem with the changing rooms in the sports center that you visit. You have complained several times but with no success. Write a letter to the manager of the sports center. In your letter: • Describe what the problem with the changing rooms is • Say what happened the last times you complained • Explain what you want the manager to do

Dear Sir/Madam, I am writing

this

letter to complain about the door locks of the changing rooms in our sports

centre

for which I've already registered an official complaint earlier

this

month but the issue is still not resolved. I am Sonia, an elite member of the Dennis Sports

Centre

.

Last

month, I noticed that the door locks of changing rooms are rusted and very hard to lock and unlock

while

accessing them. Immediately, I highlighted

this

issue to the

centre

's administrator at the front desk. The administrator assured me that it will be fixed within 2 business days, but later next week when I visited the

centre

, I faced the problem again

while

locking the door. I asked the front desk again about the complaint status but was disappointed to know that they forgot to book the service with the technician. After a few weeks, I checked and found that the issue still persists and the administrator had no answer to justify it. I would like to bring

this

problem to your attention because

this

is a matter of privacy and safety. Anyone can get stuck in the worst case.

Therefore

, I would request you to send the technician as soon as possible in order to fix the doors.

Additionally

, kindly guide and improve the front-desk services to be more responsible and proactive with reference to customer satisfaction. Thanks in advance for your consideration and prompt action. Yours faithfully, Sonia