There is a problem with the changing rooms in the sports center that you visit. You have complained several times but with no success. Write a letter to the manager of the sports center. In your letter: • Describe what the problem with the changing rooms is • Say what happened the last times you complained • Explain what you want the manager to do

Dear Sir/Madam, I am writing

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letter to complain about the door locks of the changing rooms in our sports

centre

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for which I've already registered an official complaint earlier

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month but the issue is still not resolved. I am Sonia, an elite member of the Dennis Sports

Centre

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.

Last

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month, I noticed that the door locks of changing rooms are rusted and very hard to lock and unlock

while

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accessing them. Immediately, I highlighted

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issue to the

centre

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's administrator at the front desk. The administrator assured me that it will be fixed within 2 business days, but later next week when I visited the

centre

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, I faced the problem again

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locking the door. I asked the front desk again about the complaint status but was disappointed to know that they forgot to book the service with the technician. After a few weeks, I checked and found that the issue still persists and the administrator had no answer to justify it. I would like to bring

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problem to your attention because

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is a matter of privacy and safety. Anyone can get stuck in the worst case.

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, I would request you to send the technician as soon as possible in order to fix the doors.

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, kindly guide and improve the front-desk services to be more responsible and proactive with reference to customer satisfaction. Thanks in advance for your consideration and prompt action. Yours faithfully, Sonia