The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers.

The bar charts give information about the punctuality of a bus company and the number of

complaints

that comes

accordingly

from 1999 to 2003.

Overall

, the company only managed to outrace the target

at the end

of the period, in comparison to previous years in which the company could not reach the target at all.

Number

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A number

The number

show examples

of

complaints

followed fluctuations throughout the period. In 1999 and 2000, the targetted percentage of services arriving on time was 86,

while

the actual arrival rate dropped from 85% in 1999 to 82% in 2000, which reflects the biggest gap on the chart. The targetted rate decreased

firstly

to 85%

then

to around 84.5% till the end of the period.

Number

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A number

The number

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of

complaints

per thousand passenger's journey started

with

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at

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approximately 70 in 1999 and rose

up

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apply

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to 100 in a year, in comparison experienced a slight decline to merely 85 in 2001. After that, followed an upward trend and hit the high point of 120

complaints

in 2003.