The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how tehy rated hotel's customer service.
The pie charts compare the different ratings of customer
service
surveyed 100 guests in the Parkway Hotel in two separate years.
It is clear that
consumers became more satisfied with the hotel service
over the period shown as the ratings of “excellent” and “good” witnessed an increase, while
the proportions of negative feedback
declined to varying degrees.
In 2005, only 5% of customers considered the hotel service
excellent, whereas
the figure grew approximately sixfold in five years, to 28%. The trend was the same for marking the service
as “good”, which rose from 14% to 39%, making up the biggest portion of the survey.
By contrast
, the year 2010 saw the percentage of rating as “very poor” plummet from 45% to 17%, which was followed by satisfactory feedback
, with the proportion decreasing by 9% in the second survey. At the same time, although
a quarter of feedback
rated the service
as “poor” in 2005, the figure was cut by three quarters in 2010, at 4% which became the least popular feedback
.Submitted by 76805977 on
Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.
Vocabulary: Replace the words service, feedback with synonyms.
▼
Vocabulary: Rephrase the word "undefined" in your introduction.
▼
Vocabulary: The word "figure" was used 2 times.
▼
Vocabulary: The word "proportions" was used 2 times.
▼