The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how tehy rated hotel's customer service.

The pie charts compare the different ratings of customer

service

surveyed 100 guests in the Parkway Hotel in two separate years.

It is clear that

consumers became more satisfied with the hotel

service

over the period shown as the ratings of “excellent” and “good” witnessed an increase,

while

the proportions of negative

feedback

declined to varying degrees. In 2005, only 5% of customers considered the hotel

service

excellent,

whereas

the figure grew approximately sixfold in five years, to 28%. The trend was the same for marking the

service

as “good”, which rose from 14% to 39%, making up the biggest portion of the survey.

By contrast

, the year 2010 saw the percentage of rating as “very poor” plummet from 45% to 17%, which was followed by satisfactory

feedback

, with the proportion decreasing by 9% in the second survey. At the same time,

although

a quarter of

feedback

rated the

service

as “poor” in 2005, the figure was cut by three quarters in 2010, at 4% which became the least popular

feedback

.