Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

Dear retailer, I am writing
this
letter to you regarding an item, I bought from your shop yesterday which came damaged. I will attach the bill with
this
letter for your reference. Yesterday, I bought a TV from your shop but when I received the delivery, the display was not working properly and even I noticed a minor crack on the display on the right bottom of the TV. I
also
contacted your customer care service and they told me, that they are going to give me an update, but still nothing is received from their side. Kindly arrange transport for the return of the defective item to your shop to get examined. Please verify the product and make a refund of the product as soon as possible and if any
further
information is needed please ask for it at +91 7567511503. Thanks for considering the request in advance. Yours sincerely,
Submitted by patels on

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You are not ready for IELTS Speaking, if you

  • Can’t speak smoothly without pauses.
  • Use simple words and lack vocabulary.
  • Feel nervous and anxious when speaking.
Topic Vocabulary:
  • disappointed
  • product quality
  • malfunction
  • defective
  • warranty
  • receipt
  • customer service
  • return policy
  • refund
  • exchange
  • inconvenience
  • consumer rights
  • acknowledgment
  • courier
  • postage
  • compensation
  • defective
  • resolution
  • turnaround time
  • escalation
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