The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers. Summarise the information by selecting and reporting the main features, and make comparisions where relevant.

The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers.

Summarise the information by selecting and reporting the main features, and make comparisions where relevant.
The two figures illustrate the passenger complaint number of a bus
company
and its on-time targets and the reality over a 4-
year
period.
Overall
,
this
company
's actual on-time percentages fluctuated,
whereas
its targets gradually decrease
year
after
year
.
Moreover
, the number of
complaints
witnessed a rise when comparing the first
year
to the
last
one. In 1999, the punctuality goal of
this
company
was 86%,
while
the result was 85%. After a
year
, the target was the same as the first
year
,
whereas
the outcome witnessed a 3% drop, which was from 85% to 82%. In the period from 2001 to 2002, the goal and the actual result of the bus
company
were stable at 85%, which was reduced from 86 to 85%, and 84%, which witnessed a raise of 2%, respectively. In the
last
year
, the actual outcome surpassed the goal which was 85% to 84%, which observed a decrease one more time.
Moreover
, there was a fluctuation witnessed in the number of customer
complaints
. Starting with 70
complaints
in the
year
1999, and
then
rising to 100 in the following
year
.
Subsequently
, it dropped back to 90 after a
year
. In the next 2 years, the customer complaint numbers witnessed a steady increase and
then
hit its peak at 120
complaints
in 2003.
Submitted by cathyngo1512 on

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Linking words: Don't use the same linking words: "last, moreover, whereas".
Introduction: The introduction is missing.
Introduction: The chart intro is missing.
Introduction: The chart intro is missing.
Vocabulary: Replace the words company, year, complaints with synonyms.
Vocabulary: Rephrase the word "number of" in your introduction.
Vocabulary: The word "number of" was used 3 times.
Vocabulary: The word "decrease" was used 2 times.
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