You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter ● describe the problem with the equipment ● explain what happened when you phoned the shop ● say what you would like the manager to do.

Dear Sir or Madam, My name is Chen Yong and I am writing to you to complain about the dishwashing machine I bought from your shop. I bought it on June 24 at your shop on six street. After the machine was installed, it actually work well in the beginning, but after about 5 days it had some noise inside and the screen showed something wrong in “Error 301”, and after another 5 days it shut down and did not work anymore. After that, I called your customer service line and claimed

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situation to one of your staff members. He promised me that he would call back within 24 hours, yet, despite

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, I have still not received any feedback from you even after 1 week. It was a terrible experience for me to have no washing machine for a week! In light of the above, I would very much appreciate it if you could help me to address

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problem by sending an engineer to my home to fix it as soon as possible.

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, if you could check with your staff about the follow-up process of the phone complaint would be even better, since good service is important for your business. I look forward to your swift action and I thank you in advance. Yours faithfully Yong Chen