You have bought a new laptop computer and in a few days of purchase discovered amajor flaw, write a letter to the Company In your letter - Intoduce yourself - explain the situation - say what action you would like to company to take.

Dear Sir/Madam, I Payal Sharma writing

this

letter to express my dissatisfaction with the item I bought from your store

last

week. I bought DELL Inspiron 14 laptop in Platinum silver colour. AB789046 is order reference no. I had paid full price on my credit card. I am

also

sending you an invoice and warranty card

along with

the latter. The first few days were fantastic. There was not any problem until a couple of days it is begun to trouble me. It wasn't opening with the start key I thought it must be related to charging. In fact, I had only used it for half hour. Its battery life is too short. It gets drained in 30 to 40 minutes which should remain long-lasting for at least 2 hours.

In addition

to

this

, the touchpad is

also

not appropriately working which irritates me as I am not able to perform well in my job. Even though I called the customer service department to appraise the issue and they assured me to repair my equipment or replace it within 2 days,

However

, it is been more than a week and the issue is still not getting resolved. I am so disappointed with your services. Hoping

this

problem would be dealt with without any

further

due. Yours sincerely Payal Sharma