You have bought a washing machine. First you found that the machine did not work properly, and you had it changed. Then you found that the new one seriously entangled the clothes. Write to the manager of the company to complain about it. In your letter: - State your reason for writing, - Describe the problems, - Ask the provider to solve the problem

Dear Sir or Madam, I am writing to you in regard to the washing machine I bought in your shop

last

month.

This

device was replaced but does not work properly again. Let me please elaborate on my concern about

this

case.

Firstly

, the washing machine did not work in a speed mode.

In other words

, a quick laundry was not possible. I complained about

this

issue to your service centre. After that, the device was changed within two days. Unfortunately, the new one seriously entangled the clothes. It is unacceptable because it damages expensive outfits. I hope that

this

email will draw your attention to my claim and help to fix

this

problem. I prefer to get a refund

instead

of changing the washing machine for the third time. I would appreciate it if you reply to my email by the end of the week and organize a return as soon as possible. Best regards, John Smith