You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter •● describe the problem with the equipment • ● explain what happened when you phoned the shop • ● say what you would like the manager to do.

Dear Sir or Madam, My name is Tonny Wang, and I am writing to complain about the oven that I bought from your shop. I bought the oven in your shop The Best One on June 15th, and I found it did not work at all when I received it. I read through the

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and tried

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many times, but it just has no response and cannot be operated. I called your after-sales service line, and one of your staff members replied to me that he would check it and reply to me as soon as possible, yet, despite

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, I still have not received any feedback till now,

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has been around 5 days already. It is hard for me to have no oven to use for

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a long time. In light of the above, I would very much appreciate it if you could help me to solve

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issue by

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me with a new one or refund

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me when you have the opportunity. As I mentioned before, it already takes a long time for me to suffer

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, so please help to accelerate

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process. Look forward

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to

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your swift actions and thank you in advance. Yours faithfully Tonny Wang