You and your family have just come back from a holiday staying in a rented accommodation overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment. In your letter: give details of the things that were unsatisfactory explain the reactions of the members of your family ask the manager what he/she is going to do about the situation.
Dear Sir/ Madam,
I hope
this
letter finds you well. My family and I recently stayed in one of the accommodations rented through your agency, and unfortunately, our experience was far from satisfactory.
To begin
with, the apartment was not as advertised. The view overlooking the sea, which was one of the main selling points, was obstructed by construction scaffolding, significantly diminishing the quality of our stay. Moreover
, the cleanliness of the apartment left much to be desired. We encountered dirty linens, and the general tidiness of the living space fell below the standard we expected.
The reactions of the members of my family were understandably disappointed
. We had been eagerly anticipating a peaceful and enjoyable holiday, but the subpar conditions of the accommodation greatly impacted our Replace the word
disappointing
overall
experience. My spouse and children, who were looking forward to waking up to the calming sight of the sea, were quite upset by the unexpected obstruction.
In light of these issues, I would appreciate it if you could address the following: Firstly
, could you please explain why the apartment did not match the description provided on your website? Additionally
, what measures will be taken to ensure that future renters do not encounter similar discrepancies? Lastly
, I am interested in knowing what steps you intend to take to rectify our specific situation.
I understand that sometimes unforeseen circumstances may arise, but I trust that your agency values customer satisfaction and will take the necessary actions to address these concerns promptly. Your attention to this
matter is greatly appreciated.
Thank you for your understanding, and I look forward to your prompt response.
Sincerely,
IlyosbekSubmitted by i.nuraliyev on
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Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.
