You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that the merchandize cannot be returned. Write a letter to the store manager. In your letter: Describe the problem with the jacket Explain what happened what happened when you tried to return it. Say what you would like the manager to do.

Dear Ms Mai, I hope

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letter finds you well. I am writing to share with you my problem associated with the recent purchase that I made at your

store

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and seek your assistance in resolving the issue. On October 16th, I bought a jacket from your shop. I was so excited about

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new item and looked forward to wearing it.

However

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, upon reaching home and taking a closer look at the jacket, I realized that it

has

Wrong verb form

had

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a significant tear on the seam of the left sleeve, making it unwearable. I promptly came back to your

store

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on the same day and asked for an exchange. I explained the situation to one of your staff and showed him the damage. Unfortunately, I was informed that the product cannot be returned or exchanged

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the

store

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's policy. As a loyal customer of your

store

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, I kindly request you to authorize an exchange for

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jacket with another one

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in proper condition. I am willing to visit your

store

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and choose a replacement at an equal or

less

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lesser

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value. If an exchange is feasible, I would like to have a voucher for my next purchase. I am looking forward to hearing from you soon. Thank you for your attention to

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matter. Best regards, Lana Nguyen