You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take
Dear Sir or Madam,
Hi, I am writing
this
letter to let you know that I was very disappointed with your train service. I hope you can treat my complaint seriously and improve the quality of service in the future.
To explain what problem I have, I want to give a detailed story of mine to you. Yesterday, I visited the Toronto station to go to London for a personal trip. I already purchased train tickets a week ago via your company’s website. However
, I couldn’t take the train because my ticket number couldn’t be found in the system. So I had to buy other tickets to go to London in time.
The staff at the front desk was very friendly, but they did not provide satisfactory service. She didn't seem to know how to deal with this
situation and it took her a tremendous amount of time to refund the ticket and rebook it. In particular
, it seemed to be having a hard time using the computer system.
So I think it would be good if your company upgraded the computer system and manual in the situation. I hope you consider my suggestion and I’m looking forward to your reply.
Yours sincerely,
Dayoung LeeSubmitted by dayoung000929 on
Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.
task response
Ensure that the letter clearly addresses all three points: the ticket problem, the dissatisfaction with the staff, and the suggested action for the train company.
coherence and cohesion
Consider using a more formal greeting and closing in line with the conventions of a complaint letter. For example, 'Dear Sir/Madam' is a more appropriate greeting, and 'Yours faithfully' or 'Yours sincerely' are better closing options.