You have recently ordered an item from the internet, but are not happy with the purchase. Write to the company. In your letter •Describe what you purchased • Explain why you are not happy with the purchase • Tell them what you would like them to do about the situation

Dear Sir or Madam, I am writing
letter to express my disappointment with a recent purchase I made in your online store which is code #2000019. I ordered a set of Adidas trainers that was on sale for 20% of the price and 2 pairs of striped socks which had sold for 50%.
, on their arrival, I found out that there was only the trainer in the unproper full box.
In addition
, the shoes’s pointer were scratched and looked like they had been used before. I have since found that the flagship store has the same offer and will be returning the packages to your office. I have read the refund policy and I am dissatisfied with the product, I would like to request a return of all fees paid the full refund except the shipping cost. Should you have any questions, you can contact me via email, my address is ‘[email protected]
Submitted by yeshomeclass on

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coherence cohesion
Ensure logical structure by maintaining a clear progression of ideas throughout the letter.
coherence cohesion
Use appropriate greetings and endings for formal letters.
coherence cohesion
Keep one main idea per paragraph, provide supporting details, and conclude the idea sufficiently before moving to the next.
task achievement
Comprehensively address all the task prompts to ensure a complete response.
task achievement
Maintain a consistent formal tone throughout the letter.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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