Write to the company. In your letter •Describe what you purchased •Explain why you are not happy with the purchase •Tell them what you would like them to do about the situation

Dear Sir or Madam, I am writing
letter to express my disappointment with a recent purchase I made in your online store which is code #2000019. I ordered a set of Adidas trainers that was on sale for 20% of the price and 2 pairs of striped socks which had sold for 50%.
, on their arrival, I found out that there was only the trainer in the unproper full box.
In addition
, the shoes’s pointer were scratched and looked like they had been used before. I have since found
Change preposition
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the flagship store has the same offer and will be returning the packages to your office. I have read the refund policy and I am dissatisfied with the product, I would like to request a return of all fees paid the full refund except the shipping cost. Should you have any questions, you can contact me via email, my address is ‘[email protected]
Submitted by yeshomeclass on

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greeting and closing
Your letter lacks a proper formal closing, which is expected in a formal letter such as a complaint. Include a polite closing like 'Yours faithfully' or 'Yours sincerely' followed by your full name.
logical structure
The overall structure of the letter requires improvement for better logical flow. This includes paragraphing, where each paragraph should contain a single idea or point. Make sure each complaint and its explanation are clearly separated.
complete response
Your task response is fairly good, but more details could have been provided in explaining your dissatisfaction with the purchase. Expanding a little on the consequences or inconvenience caused would provide more insight to the recipient.
suitable writing tone
Pay attention to maintaining a formal tone throughout the letter. Some elements, like the casual greeting 'Dear Sir or Madam,' could be structured in a more formal tone to fit the context ('Dear Customer Service Team' or 'To Whom It May Concern'), and personal contact information is typically not included in a formal complaint letter.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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