You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take
Dear sir:
Last
week I have
bought some train tickets from your train company and I am writing to formally complain about what happened at the station, let me elaborate.
As soon as I arrived your staff Unnecessary verb
apply
formed
me these tickets Verb problem
informed
invalidated
and I could not hold on Add a missing verb
were invalidated
the
train.After Change preposition
to the
that
I Add a comma
that,
surprised
by your Add a missing verb
was surprised
staff
incorporation. I Change noun form
staff's
ask
about the reasons, Wrong verb form
asked
no
one answered and most of them were Correct word choice
but no
preoccupation
with their phones.Even more, one of them Replace the word
preoccupied
response
Replace the word
responded
with
disrepectivelly way for the main reason and simply said,the Change preposition
in
fees
Fix the agreement mistake
fee
of
the ticket Change preposition
for
is
increased within two days which I Wrong verb form
was
was
Verb problem
had
pay
with Replace the word
paid
previous
fees and must Correct article usage
the previous
payed
again.
Wrong verb form
pay
Thee
issues Correct your spelling
These
wre
an acceptable at all, you must Correct your spelling
were
cocern
the publicCorrect your spelling
concern
by
your new Change preposition
with
ticket's
fee by advertisement as Change noun form
ticket
examples
.
Fix the agreement mistake
example
In addition
, your employees have an appropriate method to deal with a customer inquire
.That Replace the word
inquiry
lead
to Correct subject-verb agreement
leads
negative
impact on Add an article
a negative
the negative
company's
reputation. So I would refundCorrect article usage
the company's
bact
my fees And suggest Correct your spelling
back
to look
after when you Change the verb form
looking
hiring
employees either must have more Wrong verb form
hire
qualification
or Fix the agreement mistake
qualifications
having
a training.
Wrong verb form
have
Looking
forward to Wrong verb form
I look
promote
action.
Faithfully yours.Change the verb form
promoting
Submitted by enasawad68 on
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logical structure
Ensure logical sequencing of points for improved clarity. Begin with a brief introduction of the situation, followed by a detailed account of the issue, your emotional response, and concluding with clear suggestions or requests for action from the company.
greeting and closing
Start your letter with a more appropriate greeting such as 'Dear Sir or Madam,' and conclude it with a more professional closing like 'Yours sincerely' if you know the name or 'Yours faithfully' if you don't know the name of the person you are writing to.
single idea per paragraph
Separate your letter into clear paragraphs: one for the description of the problem, one for expressions of dissatisfaction about the staff's conduct, and one for your suggestions for remedial action. This visually organizes your thoughts and makes the letter easier to follow.
complete response
Your letter needs to address all parts of the task clearly. State the day of the encounter, what the tickets were for, what was the response of the staff, and describe the specific actions you want the train company to undertake. Avoid any inaccuracies or omissions about the task.
suitable writing tone
While the tone you've adopted is somewhat suitable for formal complaint, there is room for improvement. Maintain a respectful and formal tone throughout your letter; avoiding casual language or slang ensures professionalism in your complaint.