IELTS Writing Correction Service
Writing Samples
Band 4

You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

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Dear sir:
Last
Linking Words
 week I
have
Unnecessary verb
apply
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bought some train tickets from your train company and I am writing to formally complain about what happened at the station, let me elaborate. As soon as I arrived your staff
formed
Verb problem
informed
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 me these tickets
invalidated
Add a missing verb
were invalidated
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 and I could not hold on
the
Change preposition
to the
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 train.After
that
Add a comma
that,
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 I
surprised
Add a missing verb
was surprised
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 by your
staff
Change noun form
staff's
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 incorporation. I
ask
Wrong verb form
asked
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 about the reasons,
no
Correct word choice
but no
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 one answered and most of them were
preoccupation
Replace the word
preoccupied
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 with their phones.Even more, one of them
response
Replace the word
responded
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with
Change preposition
in
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 disrepectivelly way for the main reason and simply said,the
fees
Fix the agreement mistake
fee
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of
Change preposition
for
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 the ticket
is
Wrong verb form
was
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 increased within two days which I
was
Verb problem
had
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pay
Replace the word
paid
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 with
previous
Correct article usage
the previous
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 fees and must
payed
Wrong verb form
pay
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 again.
Thee
Correct your spelling
These
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issues
wre
Correct your spelling
were
 an acceptable at all, you must
cocern
Correct your spelling
concern
the public
by
Change preposition
with
show examples
 your new
ticket's
Change noun form
ticket
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fee by advertisement as
examples
Fix the agreement mistake
example
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.
In addition
Linking Words
, your employees have an appropriate method to deal with a customer
inquire
Replace the word
inquiry
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.That
lead
Correct subject-verb agreement
leads
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 to
negative
Add an article
a negative
the negative
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 impact on
company's
Correct article usage
the company's
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 reputation. So I would refund
bact
Correct your spelling
back
 my fees And suggest
to look
Change the verb form
looking
show examples
 after when you
hiring
Wrong verb form
hire
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 employees either must have more
qualification
Fix the agreement mistake
qualifications
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 or
having
Wrong verb form
have
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 a training.
Looking
Wrong verb form
I look
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 forward to
promote
Change the verb form
promoting
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 action. Faithfully yours.

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logical structure
Ensure logical sequencing of points for improved clarity. Begin with a brief introduction of the situation, followed by a detailed account of the issue, your emotional response, and concluding with clear suggestions or requests for action from the company.
greeting and closing
Start your letter with a more appropriate greeting such as 'Dear Sir or Madam,' and conclude it with a more professional closing like 'Yours sincerely' if you know the name or 'Yours faithfully' if you don't know the name of the person you are writing to.
single idea per paragraph
Separate your letter into clear paragraphs: one for the description of the problem, one for expressions of dissatisfaction about the staff's conduct, and one for your suggestions for remedial action. This visually organizes your thoughts and makes the letter easier to follow.
complete response
Your letter needs to address all parts of the task clearly. State the day of the encounter, what the tickets were for, what was the response of the staff, and describe the specific actions you want the train company to undertake. Avoid any inaccuracies or omissions about the task.
suitable writing tone
While the tone you've adopted is somewhat suitable for formal complaint, there is room for improvement. Maintain a respectful and formal tone throughout your letter; avoiding casual language or slang ensures professionalism in your complaint.
Topic Vocabulary:
  • disappointed
  • inconvenience
  • frustrated
  • incompetent
  • unhelpful
  • inconsiderate
  • ruined
  • compensation
  • refund
  • apology
  • reimbursement
  • improvement
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