You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter Describe the problem with the jacket. Explain what happened when you tried to return it. Say what you would like the manager to do.
Dear Mr. Samson,
Hope
this
letter finds you in radiant health and you are doing well. I am writing this
letter to inform you about the jacket
that I bought from your store on Tomson Road.
As you know I often buy clothes from your renowned fashion brand. Please note that I bought a winter jacket
from Levi's brand that cost $59. After returning home, I discovered some issues with this
merchandise
such
as the drawstring was not working properly, and some uncut thread was found inside the pocket.
The following day, I went to the same store intending to return this
substandard jacket
. However
, the store manager did not agree to take back this
faulty garment, even though I explained to him all the problems I had with this
merchandise
. He told me that this
merchandise
is not returnable.
This
jacket
was returnable within 7 days if founds any defects. Under these circumstances, please assist me in either replacing the defective merchandise
or paying the money back.
I am looking forward to your kind reply regarding this
matter.
Yours sincerely,
FaisalSubmitted by faisalmahamood on
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Greeting and Closing
Ensure that you begin the letter with an appropriate greeting and close it with a suitable sign-off, such as 'Dear Sir or Madam' and 'Yours faithfully,' particularly if you don't know the manager's name.
Tone
Maintain a neutral or formal tone throughout the letter, which is more appropriate for a complaint to a manager.
Single Idea per Paragraph
Keep focused on one issue or request per paragraph, you have generally done this well, but make sure not to introduce new issues without fully explaining the ones already mentioned.
Task Achievement
You did a good job of describing the issue clearly and requesting a specific resolution. However, you should ensure every aspect of the task is completely and thoroughly addressed, for instance by clarifying when the purchase was made to help the manager understand the timeline of events.
