IELTS Writing Correction Service /
Writing Samples /
Band 6.5

You recently purchased a product that turned out to be faulty. Write a letter to the store manager, complaining about the issue and requesting a replacement or refund.

#product #store #manager #replacement #refund
Dear Timothy, I am writing to formally express my dissatisfaction with a recent purchase
i
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I
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 made at your establishment. On 28th November, I bought a tablet from your store with the expectation of receiving a high-quality item.
However
, I am deeply disappointed to report that the product I received is faulty and does not meet the standards of quality that I associate with your store. I would like to provide a detailed breakdown of issues that I encountered with the product. Unfortunately, upon opening and using the device I found that it has a dent on the screen.
Furthermore
, the tablet model that
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 purchased should support wireless charging,
however
, it is charging only when I plug the card. Considering the circumstances , I kindly request that you take the following action to address
this
 issue. I would like to request either a replacement with a fully functional unit or provide a full refund of the purchase price, as stated in your store's return policy. I look forward to hearing your response. Thank you. yours sincerely, Jee
Submitted by jeeanay on

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Coherence & Cohesion
Ensure that the structure follows a clear and logical sequence, linking ideas and paragraphs smoothly.
Task Achievement
Use a consistent and appropriate tone throughout your letter to match the semi-formal nature of the communication with the store manager.
Task Achievement
Include all relevant details about the purchased product, such as model number and date of purchase, to strengthen your position for the replacement or refund.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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