You recently purchased a product that turned out to be faulty. Write a letter to the store manager, complaining about the issue and requesting a replacement or refund.

#product #store #manager #replacement #refund

Dear Timothy, I am writing to formally express my dissatisfaction with a recent purchase

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made at your establishment. On 28th November, I bought a tablet from your store with the expectation of receiving a high-quality item.

However

, I am deeply disappointed to report that the product I received is faulty and does not meet the standards of quality that I associate with your store. I would like to provide a detailed breakdown of issues that I encountered with the product. Unfortunately, upon opening and using the device I found that it has a dent on the screen.

Furthermore

, the tablet model that

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purchased should support wireless charging,

however

, it is charging only when I plug the card. Considering the circumstances , I kindly request that you take the following action to address

this

issue. I would like to request either a replacement with a fully functional unit or provide a full refund of the purchase price, as stated in your store's return policy. I look forward to hearing your response. Thank you. yours sincerely, Jee

Submitted by jeeanay on Sat Dec 02 2023

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Coherence & Cohesion

Ensure that the structure follows a clear and logical sequence, linking ideas and paragraphs smoothly.

Task Achievement

Use a consistent and appropriate tone throughout your letter to match the semi-formal nature of the communication with the store manager.

Task Achievement

Include all relevant details about the purchased product, such as model number and date of purchase, to strengthen your position for the replacement or refund.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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3Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
2Grammar mistakes
 

9 paragraphs

177 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

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You recently purchased a product that turned out to be faulty. Write a letter to the store manager, complaining about the issue and requesting a replacement or refund.

Use a variety of complex and simple sentences

Ultimate Speaking practice for IELTS

Some people believe that professional athletes serve as positive role models for young people, while others argue that their behavior both on and off the field can have a negative influence. Discuss both sides and give your opinion

Families who send their children to private schools should not be required to pay taxes that support the state education system. To what extent do you agree or disagree with this statement?

Some people think that printed books are not necessary in the digital era, as all writing can be stored electronically. Others believe that printed books still play an important role in our lives. Discuss both these views and give your own opinion.

Essentional vocabulary list for IELTS Writing 7+