You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it

Dear Sir or Madam, I am writing

this

email to formally complain about the Toastmaster

product

that I purchased from your store on the 25th of November 2023. I am disappointed with

this

product

because it did not meet the quality standards that I associated with the reputation of your store. Please allow me to explain. I bought

this

item since it was so highly acclaimed and advertised as the most useful toaster,

However

, when I opened the item from the box, I noticed that the non-stick plates were broken and I was unable to use it. I would request you to either refund the total purchase price of the

product

or send another functional

product

in order to replace

this

broken piece. I am looking forward to resolving

this

matter in a timely manner and please contact me at 123-345-1234 if you have any queries. I look forward to hearing your response as

early

Rephrase

soon

show examples

as possible. Yours faithfully, Jee

Submitted by jeeanay on Sat Dec 09 2023

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task achievement

To improve task achievement, ensure that you provide ample detail about the order such as the date of order, the product name, and any reference numbers. Furthermore, when explaining the issue with the item, offer a more descriptive analysis of the malfunction or problem.

coherence cohesion

For coherence and cohesion, aim to structure the letter with clear paragraphs, each serving a purpose: introduction, description of the problem, the actions you desire, and a closing statement. Maintain a logical flow and use transition words to enhance readability.

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2Linking words
meeting the goal of 7 or more
1Word repetition
meeting the goal of 3 or fewer
1Grammar mistakes
 

7 paragraphs

160 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

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Topic Vocabulary:

order number
shipment
delivery
damaged
defective
package
request
replacement
refund
customer support
awaiting your prompt response
solution
photos attached
upon inspection
apologies in advance

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