You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it

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Dear Sir or Madam, I am writing
this
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email to formally complain about the Toastmaster
product
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that I purchased from your store on the 25th of November 2023. I am disappointed with
this
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product
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because it did not meet the quality standards that I associated with the reputation of your store. Please allow me to explain. I bought
this
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item since it was so highly acclaimed and advertised as the most useful toaster,
However
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, when I opened the item from the box, I noticed that the non-stick plates were broken and I was unable to use it. I would request you to either refund the total purchase price of the
product
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or send another functional
product
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in order to replace
this
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broken piece. I am looking forward to resolving
this
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matter in a timely manner and please contact me at 123-345-1234 if you have any queries. I look forward to hearing your response as
early
Rephrase
soon
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as possible. Yours faithfully, Jee
Submitted by jeeanay on

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task achievement
To improve task achievement, ensure that you provide ample detail about the order such as the date of order, the product name, and any reference numbers. Furthermore, when explaining the issue with the item, offer a more descriptive analysis of the malfunction or problem.
coherence cohesion
For coherence and cohesion, aim to structure the letter with clear paragraphs, each serving a purpose: introduction, description of the problem, the actions you desire, and a closing statement. Maintain a logical flow and use transition words to enhance readability.
Topic Vocabulary:
  • order number
  • shipment
  • delivery
  • damaged
  • defective
  • package
  • request
  • replacement
  • refund
  • customer support
  • awaiting your prompt response
  • solution
  • photos attached
  • upon inspection
  • apologies in advance
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