Question: Write a letter to a company asking for a refund for something you bought from them online. In your letter: Describe the item you bought Outline what the problem is Explain why you want a refund Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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I am writing grievance letter about bad experience of the
product
Use synonyms
. Since I saw your website you have been giving 50 per cent off on gadgets so I decided to purchase one. I ordered the Samsung mobile from your Daraz application. The item has been received today. When I opened the box of the mobile I found the headphones and charger are missing by your company.
Although
Linking Words
, your company is well-known for delivering the right item
but
Remove the conjunction
apply
show examples
this
Linking Words
time you did wrong.
However
Linking Words
, it is unlikely to say you forgot a whole
product
Use synonyms
dispatch.
Furthermore
Linking Words
, I am really disappointed by your services. You could've checked all your items before delivery. If you had not forgotten the
product
Use synonyms
I would've definitely bought it from your local centre. But I am so disappointed with your mistake that I will not continue to buy your products next time.
Moreover
Linking Words
, I want my money back as soon as possible and I will revert your item. The payment was deducted
by
Change preposition
from
show examples
my
daraz
Change the capitalization
Daraz
show examples
wallet. I am sending you an attachment for verification of the delivery of the
product
Use synonyms
. I am looking forward to hearing from you. Yours Sincerely,
Submitted by mobinadurrani43 on

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coherence cohesion
Ensure that the letter has a clear introduction, development, and conclusion following a logical sequence. It's important to organize ideas into clear paragraphs.
coherence cohesion
Use a wider range of cohesive devices to better connect ideas and paragraphs.
task achievement
Focus on detailing the problem with a product and the reasons for requesting a refund in depth to fully satisfy the task requirements.
task achievement
Employ a respectful and formal tone throughout the letter, appropriate for communication with a company.
coherence cohesion
Use paragraphing skillfully to enhance readability, dedicating each paragraph to a specific topic or point.

The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

Topic Vocabulary:
  • Refund policy
  • Non-functional
  • Defective
  • Misleading
  • Dissatisfaction
  • Return procedure
  • Order reference
  • Product specifications
  • Discrepancy
  • Consumer rights
  • Faulty
  • Merchandise
  • Warranty
  • Compensation
  • Online purchase
  • Transaction details
  • Customer service
  • Remedy action
  • Substandard
  • Item condition
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