Question: Write a letter to a company asking for a refund for something you bought from them online. In your letter: Describe the item you bought Outline what the problem is Explain why you want a refund Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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I am writing grievance letter about bad experience of the

product

Use synonyms

. Since I saw your website you have been giving 50 per cent off on gadgets so I decided to purchase one. I ordered the Samsung mobile from your Daraz application. The item has been received today. When I opened the box of the mobile I found the headphones and charger are missing by your company.

Although

Linking Words

, your company is well-known for delivering the right item

but

Remove the conjunction

apply

show examples

this

Linking Words

time you did wrong.

However

Linking Words

, it is unlikely to say you forgot a whole

product

Use synonyms

dispatch.

Furthermore

Linking Words

, I am really disappointed by your services. You could've checked all your items before delivery. If you had not forgotten the

product

Use synonyms

I would've definitely bought it from your local centre. But I am so disappointed with your mistake that I will not continue to buy your products next time.

Moreover

Linking Words

, I want my money back as soon as possible and I will revert your item. The payment was deducted

Change preposition

from

show examples

daraz

Change the capitalization

Daraz

show examples

wallet. I am sending you an attachment for verification of the delivery of the

product

Use synonyms

. I am looking forward to hearing from you. Yours Sincerely,

mobinadurrani43Tue Dec 12 2023

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coherence cohesion

Ensure that the letter has a clear introduction, development, and conclusion following a logical sequence. It's important to organize ideas into clear paragraphs.

coherence cohesion

Use a wider range of cohesive devices to better connect ideas and paragraphs.

task achievement

Focus on detailing the problem with a product and the reasons for requesting a refund in depth to fully satisfy the task requirements.

task achievement

Employ a respectful and formal tone throughout the letter, appropriate for communication with a company.

coherence cohesion

Use paragraphing skillfully to enhance readability, dedicating each paragraph to a specific topic or point.

The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

Dear + name
Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

5
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
3
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 5.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

193 words

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Topic Vocabulary:

Refund policy
Non-functional
Defective
Misleading
Dissatisfaction
Return procedure
Order reference
Product specifications
Discrepancy
Consumer rights
Faulty
Merchandise
Warranty
Compensation
Online purchase
Transaction details
Customer service
Remedy action
Substandard
Item condition

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The Greeting

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